Support
We're here to help. Choose the support channel that best fits your needs.
Community Support
DevOpsGenie Discord — the fastest path to answers from the community and the DevOpsGenie team.
#general— general questions and discussion#help— get help with configuration and deployment issues#platform-feedback— share ideas and feature requests#announcements— release notes and important updates
GitHub
- Bugs and issues → github.com/devopsgenie/devopsgenie/issues
- Documentation improvements → github.com/devopsgenie/docs/issues
- Feature requests → open a Discussion on GitHub
When opening a bug report, include:
- DevOpsGenie version (
devopsgenie version) - Cloud provider and Kubernetes version
- Steps to reproduce
- Relevant logs (
devopsgenie logs --level debug)
Enterprise Support
Enterprise plan customers get access to:
| Tier | SLA | Channels |
|---|---|---|
| Business | 8h response (business hours) | Email, Slack Connect |
| Enterprise | 2h response (24/7) | Dedicated Slack channel, phone |
| Mission-Critical | 30-min response (24/7) | Dedicated TAM, phone, on-call |
→ Contact Sales to discuss enterprise support options.
Useful Diagnostic Commands
Before reaching out for help, collect diagnostics to share with the team:
# Full cluster health check
devopsgenie cluster health --verbose
# Export a support bundle
devopsgenie support bundle \
--cluster devopsgenie-production \
--output support-bundle.tar.gz
# The bundle includes:
# - Cluster version and node info
# - Platform component status
# - Recent events (errors only)
# - Resource utilization summary
# - Sanitized pod logs (secrets redacted)
Status Page
Check real-time platform status and incident history:
Subscribe to incident notifications by email or PagerDuty.
Feedback
We read every piece of feedback.
- Product feedback: feedback.devopsgenie.io — vote on features, submit ideas
- Documentation feedback: use the "Was this page helpful?" widget at the bottom of any doc page
- Direct email: hello@devopsgenie.io